How does on-demand ordering work?
On-demand ordering means we only produce an item once an order is placed and paid for — there's no pre-made inventory sitting in a warehouse. Choose a product, upload your logo or design, select your options (size, colour, quantity), and check out. Production starts as soon as payment is confirmed.
Is there a minimum order quantity (MOQ)?
Most products on Doppo have no minimum order quantity — you can order a single sample unit to check quality before committing to a larger run. Some bulk-only items may list a minimum on the product page itself; if you don't see one, single-unit orders are accepted.
What file formats do you accept for logos and designs?
We accept PNG, JPG, and SVG files. For the sharpest print quality, a high-resolution PNG with a transparent background or a vector SVG file works best. If you don't have a print-ready file, our design team can help — mention this when placing your order or reach out via our Contact page.
What is the estimated production and delivery time?
Production typically takes 2–5 business days depending on the product and order size, followed by 3–7 business days for delivery depending on your location. You can see a specific estimate on each product page, and track your order's live status on our Order Tracking page once it ships.
Which payment methods do you accept?
We accept Visa, Mastercard, and Verve cards, direct bank transfer, and payments through Paystack and Flutterwave, which also support international cards. All payments are processed securely — we never store your card details on our servers.
Do you deliver nationwide, and how much does shipping cost?
Yes — we deliver to all 36 Nigerian states. Shipping cost is calculated at checkout based on your delivery address and order size. See our Shipping & Returns Policy for full details.
What is your return policy?
We offer a 30-day return policy for items that arrive defective, damaged, or not as described. Because every item is custom-printed on demand, we're unable to accept returns for buyer's remorse, incorrect size selection, or design changes after production has started — please double-check your design proof and size selection before confirming your order. Full details are on our Shipping & Returns Policy page.
Can I cancel or change my order after placing it?
Orders can be cancelled or modified free of charge only before production begins. Once your design has been approved and printing has started, the order can no longer be changed or cancelled. Contact us as soon as possible if you need to make a change.
Do you offer discounts for bulk or corporate orders?
Yes. For large-volume or corporate orders — staff uniforms, event merchandise, client gift sets — request a custom quote through our Quote page and our team will respond with volume pricing within 24 business hours.
Do I need an account to place an order?
No, you can check out as a guest. Creating a free account lets you track order history, save items to a wishlist, and check out faster next time — you can register at any point, including after your first order.
How do I track my order?
Once your order ships, visit our Order Tracking page and enter your order number to see live status: Design Approved → In Production → Printing → Ready for Delivery → Delivered.